Frequently Asked Questions

Mobile Pay

General

Download the Passport Parking app from the App Store or Google Play. A web version is also available at PassportParking.com.

Want to learn more? Check out our 30-second how-to video


Please note: your wireless carrier’s message and data rates may apply.

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signs and decals where the app is available.

When using the application, you will know your parking session has successfully started once you see the Parking Session screen with a session countdown and expiration time as well as other Transaction Details.

Transactions made with the app are instantly available to parking enforcement personnel through their wireless handheld devices. The meters do not change because they are not able to sync in real time.

You cannot change a space number or update your license plate once a session is started. If a session has been started in the incorrect space or have you selected the wrong vehicle, please start a new session with the correct information and then use the ‘Contact Us’ button so our support team can void the one made in error.

You can view your parking history in the Passport Parking app or website at PassportParking.com. Go to ‘My Account’ from the main screen to view recent sessions. Tap on a transaction to view details and generate receipts. To view more parking session history, click ‘See All’. For a full parking history, visit PassportParking.com and click the ‘Log In’ button at the top right.

You can start additional parking sessions by clicking ‘New Session’ from the main screen.

When signing up, you will receive a 6 digit verification code via text or email to ensure you have correctly entered your cell phone number or email address. Your PIN is a 4 digit number of your choice that you will log in with. Make sure you remember your PIN to login in the future.

Please tell us about it! Click the ‘Contact Us’ button so you can provide a detailed explanation of the issue. Our support team will get back to you promptly.

The Passport Parking app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operating systems can use the web app. When using mobile pay web to pay for parking online, a modern browser like Chrome is most compatible.

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional information.

Payment

From ‘My Account’, go to the ‘Payment’ page. Select ‘Add New’, then enter and save your new card information. To delete a card, choose the card you wish to remove, then tap ‘Delete Card’.

To notify us of a discrepancy in the rates, please click the ‘Contact Us’ button and provide a detailed description including the zone number so we can research the discrepancy.

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Yes. In addition to debit and credit cards, the Passport Parking app accepts the WageWorks® Commuter Card and the Commuter Check Prepaid MasterCard®. Whether you commute via train, rail, bus or park near your work – we make it easy for you to pay on the go using pre-tax dollars. Available in select locations.

Just as you would do with your own space or vehicle information, you can pay for another person’s parking with the app. Enter the zone, followed by the respective space or the license plate number parked in the location. Thanks for being generous!

Account

You will need to create a new account in order to change/update your phone number. To create a new account, please uninstall the app then install it again and input your new mobile phone number.

From ‘My Account’, go to the ‘Vehicles’ page. You can add new vehicles or modify existing ones.

You can log in to the Passport Parking app or PassportParking.com to change your email address. From ‘My account’, go to ‘Profile’ and update your email address. If you signed up for the Passport Parking app with your email address, you may not be able to edit it in the app or website. Please contact us to make the update for you.

To reset your PIN, click ‘Reset PIN’ when prompted to provide your PIN code. You will be able to reset your PIN immediately, but for security reasons your credit cards will be removed from your account.

To deactivate your account you must go to park.passportparking.com. Log in and select ‘Profile’ from the menu, then select deactivate account. You may need to enter additional information if we expect to issue you a balance refund.

Troubleshooting

If you can’t extend your time it could be because you have already reached the maximum stay allowed by the parking operator. You may no longer be eligible to park in that zone, or you may need to start a new session, depending upon the rules set by the parking operator.

If you are parking a vehicle with a temporary license plate, please enter the temporary license plate number and state into the application and use it for the session. You can add your permanent license plate information later once you receive it. If you do not have a temporary license plate number please enter the last 6 characters of your VIN number.

Please uninstall, then reinstall the app. If that doesn’t remedy the issue, please hit the ‘Contact Us’ button. Our support team will get back to you promptly.

You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new session with the correct information and then click the ‘Contact Us’ button to void the one made in error. Note that if you entered the incorrect space number / license plate number your parking session is not valid.

Please reach out to our support team via the ‘Contact Us’ button after completing the following steps. Note that if you entered a zone in the wrong city your parking session is not valid. You will need to create another parking session with the correct zone – we cannot transfer sessions.

  1. Click ‘My Account’ to view your parking history
  2. Click the incorrect parking session and copy the transaction number
  3. Provide the transaction number to our support team, via the ‘Contact Us’ button, so they can void the session

If you received an error stating that your PIN could not be reset, we need to manually verify additional information on your account. Please reach out to our support team via the ‘Contact Us’ button so we can quickly resolve the issue!

Please contact your local parking operator and they will be happy to assist you. Note that if you received this invalid space error your parking session is not valid.

Pay-by-Plate Meters

No, you can just pay and go!

The parking enforcement officers use a handheld device that displays of listing of paid plates.

For parking on-street or in municipal lots: you MUST pay for your desired amount of time when you park.

Yes, if you make an initial transaction at an on-street kiosk you can extend your time from another kiosk up to the maximum time limit. If you make a payment at the Inlet Lot you can only extend at kiosks in the Inlet Lot.